Refund & Cancellation Policy

One-time purchases

Packs and bundles are charged once and do not renew. For a purchase refund request, duplicate charge, or download problem, contact support with your account email and purchase details. A full refund removes account download access granted by that purchase, including all four packs when the refunded purchase is a Bundle. A partial refund does not remove download access.

Existing subscription cancellation

You may cancel your PlayPuppy Kids membership at any time through the billing portal. Unless otherwise stated during cancellation, your membership remains active through the end of the current paid billing period and will not renew afterward.

Digital products and refunds

Because PlayPuppy Kids provides immediate access to downloadable digital content, completed membership charges are generally non-refundable once access has been provided, except where required by law.

Billing problems

If you believe you were charged incorrectly, experienced a duplicate charge, or had a technical problem that prevented access to your purchased packs or membership, contact us so we can review the issue. Refunds or account credits may be issued at our discretion where appropriate and where permitted by law.

Existing membership plan changes

Upgrades, downgrades, and other subscription changes are handled through the billing portal. Stripe may apply prorations or future billing adjustments depending on the timing and type of change shown before you confirm it.